Returns and Refunds Policy

Returns and Refunds Policy of Marieú Technology Corporation!

This policy applies to all services purchased from Marieú Technology Corporation, including but not limited to: website creation, digital marketing, audiovisual production, catering, and courses.

Timeframe to Request a Return or Refund

The client may request a return or refund for a service within 14 calendar days following the date of contracting or delivery of the service, whichever occurs first.

Conditions for a Return or Refund

Marieú is committed to providing a satisfactory client experience. If for any reason you are not satisfied with our service, you may request a refund in accordance with the following conditions:

• Services not initiated: If the service has not been initiated by Marieú, the client may request a full refund within 14 calendar days following the contracting of the service.

• Services initiated but not finalized: If the service has been initiated but not yet finalized, the client may request a proportional refund corresponding to the uncompleted work.

• Services with defects: If the service has defects or does not comply with the terms agreed upon in the contract, the client may request a full or partial refund, as applicable.

• Digital courses: Digital courses are not refundable once access to the material has been initiated.

• Change of mind: If the client changes their mind about the contracted service, they may request a refund within 14 calendar days following the contracting, provided that the service has not been initiated.

Procedure to Request a Return or Refund

To request a return or refund, the client must send a written request to the following email address: legal@marieu.com, stating the following information:

• Full name

• Order or invoice number

• Detailed description of the service

• Reason for the request

Return Costs

Marieú Technology Corporation will assume the return costs associated with the cancellation of a service, as long as the request meets the conditions established in this policy.

Exceptions

Refunds will not be granted in the following cases:

• Customized services that have been specifically created for the client and cannot be used by other clients.

• Free or promotional services.

• Damages caused by the client to the service or the product.

• Breach of contractual obligations by the client.

Governing Law

This policy shall be governed by the provisions of the Peruvian Consumer Protection Law, as applicable to the provision of services, as well as the Personal Data Protection Law and other complementary regulations.

Personal Data Protection

Marieú Technology Corporation is committed to protecting the privacy and security of its clients’ personal data, in accordance with the provisions of the Personal Data Protection Law.

Updates

Marieú Technology Corporation reserves the right to modify this policy at any time. The modifications will be effective as of their publication on the company’s website.